SITRAIN LMS Policies

Terms, Conditions & Policies

Payment and Enrollment Confirmation:

Enrollments are tentative and may be forfeit until one of the following is received.

An official company purchase order. Please send your PO to the registrar: sitrain.registrar.industry@siemens.com All enrollments on your purchase order will be invoiced during the week of the first class on the order. Standard payment terms are Net 30.

Payment via credit card. Siemens accepts VISA, MasterCard and American Express.

An advance check. This form of payment requires special arrangements and is therefore discouraged. However, if it is your company policy to pay for training with an advance check, speak to our registrar about making the necessary arrangements:

Learning Prerequisites:

Siemens SITRAIN strongly recommends the courseware be taken in sequential order, so as to ensure the pre-requisite knowledge is absorbed, built upon and attained. Without the appropriate pre-requisite courseware, SITRAIN makes no assurance the participant will achieve the intended skill level from the deliverables in subsequent course participation.

Cancellation Policy:

The following is the cancellation policy for open enrollment classes:

You will be charged 75% of the total price (tuition and add-ons) for cancellations made within 5 business days of the start of class.
You will be charged in full (tuition and add-ons) for students who fail to show up for class without prior notification or for cancellations made on the start date of the class.

Right to Cancellation:

Siemens reserves the right to cancel a class and refund tuition if enrollment is insufficient to hold the class. We suggest refundable airline reservations or consulting with our registrar before booking non-refundable tickets.

Right of refusal:

Siemens reserves the right to deny or cancel registration into any technical training course, workshop or seminar to protect intellectual property, defend competitive threats, and preserve business integrity. Siemens follows and respects all Federal and State laws against discrimination on the grounds of race, religion, gender and any other class the government deems protected.

Virtual Instructor-led Learning:

ACCESS AND USE OF THE VIRTUAL CLASSROOM IS STRICTLY LIMITED TO ONE (1) USER/STUDENT. IF YOU CIRCUMVENT THIS RESTRICTION, OR ATTEMPT TO CIRCUMVENT, BY SHARING OR DISSEMINATING THE CLASS: YOUR VIRTUAL CLASS WILL BE SUBJECT TO IMMEDIATE TERMINATION, REMOVAL FROM THE VIRTUAL CLASS, AND ANY FEES PAID FOR SUCH CLASS WILL BE FORFEITED AND NOT RETURNED. SIEMENS ALSO RESERVES THE RIGHT TO ASSESS FURTHER LICENSE FEES TO THE STUDENT/EMPLOYER.

Terms & Conditions:

Siemens Standard Terms for Joint Product and Services Offering applies.
Siemens-Standard-Terms-for-Joint-Product-and-Services-Offering

Helpful Information

How to Register:

Visit the SITRAIN LMS, contact the registrar: 770-625-5644/sitrain.registrar.industry@siemens.com, or contact your local Siemens distributor. An acknowledgement email (including training center maps and hotel information) will be sent following enrollment. You will need the following information: course title, dates & location, company name, mailing & billing addresses, telephone number, PO number or credit card information.

Confirmation Letters:

Two types of confirmation letters are sent. An order confirmation is sent to the individual who placed the training order. This letter includes pricing and billing information. Please review this information upon receipt and notify us immediately if any information is incorrect. Also, each enrollee will receive a confirmation letter confirming his or her enrollment. This letter includes the class title, starting date, starting time, ending date and ending time.

Required Prepayment:

A valid purchase order, credit card payment or advance check is required to confirm class enrollment. Note that payment via advance check requires special arrangements. See Advance Payment below. Registration and payment may also be made through your local Siemens Distributor. Enrollments will not be confirmed until a purchase order or payment is received. Course fees do not include travel, meals, accommodations or other expenses. Purchase orders should be addressed to:

Siemens Industry, Inc.
Attn: Digital Industries Learning
100 Technology Drive
Alpharetta, Georgia 30005
sitrain.registrar.industry@siemens.com

Advance Payment:

Customers who wish to pay in advance without issuing a purchase order must have a valid Siemens customer number. Customers who do not already have a valid Siemens customer number must provide a W-9 Form to facilitate setup. Siemens will issue an official advance payment request known as a Down Payment Request (DPR). All customers who wish to pay in advance must provide a written statement of their intent to do so. The statement must include the amount agreed to pay and the address where the DPR should be sent. Payment must be made in accordance with instructions on the DPR and received prior to the class start date. Please allow 3 – 4 weeks for this process.

Class Logistics:

Please arrive at least 15 minutes before the class starting time. Classes normally run from 8:30 AM until 4:30 PM Monday through Thursday, and 8:30 AM until noon on Friday. The student should check out of the hotel on the last morning of class. Lunch hour is normally from noon until 1:00 PM. Student lunches are not included with tuition however, light refreshments are provided each day.

Accommodations:

Students are responsible for making their own hotel reservations. Travel and living expenses are not included in the price of the course tuition, nor are they the responsibility of Siemens.

Onsite Training:

Most of our standard courses as well as custom designed programs can be held onsite using our portable equipment and standard course materials. The customer is responsible for providing a quiet classroom with an overhead projector, projection screen, white board or equivalent and appropriate electrical power for the equipment. Several weeks advance notice is recommended for successful onsite training. For additional details, please call the training registrar. Helpful information from you includes: Equipment type and model number, Preferred Dates, Student profile and application, Location and accommodations.

Onsite pricing is based on the product, normal student rate, number of students and the length of the course. Included in the price are: All Course Materials, Rental of Training Equipment, Freight for Training Equipment, Travel & Living Expenses for the Instructor.

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SITRAIN: Learning Management System